Direct answer: Ask who performs each task, which systems and interfaces are used, how exceptions are escalated, what reports prove completion, how implementation is tested and how the practice retrieves its data if the relationship ends.
Questions about workflow and staffing
- Who owns registration errors, rejected claims, denials, underpayments and patient questions?
- Who is assigned to the account, and how are absences and escalations covered?
- Can the team demonstrate a normal claim and several exceptions using realistic inputs?
Questions about systems, reports and data
- Will the team use our system, its system or an interface between both?
- Who monitors failed transactions and reconciles totals?
- Which reports arrive, how are metrics defined and can we reach claim-level detail?
- How can we export usable data during operation and at termination?
Use the billing-company scorecard to record answers consistently.
Questions about implementation, price and contract
- What information, access and payer setup are required before launch?
- Who owns open claims and old A/R during transition?
- What is included, optional, passed through or excluded from the price?
- What are the renewal, change, data-access and exit obligations?
Compare the answers with the contract review and request options around the same brief.
